We will extend return or exchange privileges on all non-custom made pieces we sell. It is our goal to make sure that you are thrilled with your  purchase and you will return to us for unique purchases for yourself,  your family and your friends.

If you are unhappy with what you receive, you may exchange it, within one month of receipt, in the  condition sent with the exception of custom made pieces. All pieces must be accompanied by the Silver Arrow sales receipt. Please contact us for return instructions.

There are no returns or exchanges on Love Tokens and Inlay pieces as these spectacular pieces are custom made especially for you.